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Writing on enterprise AI, SaaS, and technology adoption.

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7 Beiträge gefunden

Adoption is where lock-in gets installed (OpenAI SMB programme)

22 Jul 2026

Adoption is where lock-in gets installed (OpenAI SMB programme)

The easiest moment to adopt AI is also the moment you decide how hard it will be to leave. OpenAI has launched a small business programme: training webinars, in-person academies, starter guides, and a set of partner-built skills covering the tools most owners already run on, including Shopify, Intui

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The enablement gap: labs now sell the build, not the model (Ode + Deployment Company). "You can buy the build, not the fluency." News-pegged.

16 Jul 2026

The enablement gap: labs now sell the build, not the model (Ode + Deployment Company). "You can buy the build, not the fluency." News-pegged.

Anthropic’s $1.5bn implementation venture now has a name: Ode. The more interesting fact is that it exists at all. Within a week in May, Anthropic and OpenAI both announced separate businesses dedicated not to building better models, but to making those models work inside companies. Anthropic has Od

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The measurement blind spot: assisted output hides the capability gap (Brown 96->48). "What is your in-person score?" News-pegged.

09 Jul 2026

The measurement blind spot: assisted output hides the capability gap (Brown 96->48). "What is your in-person score?" News-pegged.

An economics professor at Brown University recently ran, almost by accident, one of the most useful experiments of the AI era. He set his class a take-home midterm exam. The average came back at 96 out of 100, the highest he had ever seen. Suspicious rather than flattered, he set the next exam in pe

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Judgement or theatre: the false AI-adoption binary (blurred screenshots, evergreen). Give daylight from the practitioner pair.

29 Jun 2026

Judgement or theatre: the false AI-adoption binary (blurred screenshots, evergreen). Give daylight from the practitioner pair.

I saw these two posts, and the second one made the first one clearer. The first is the familiar AI adoption binary: embrace AI and become unstoppable, or avoid it and get left behind. Work with it, or let it work against you. Get on board, or accept zero progress. Whilst the second pokes fun at exac

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Absorptive capacity: the bottleneck was never the tool (corrected, verified figures)

22 Jun 2026

Absorptive capacity: the bottleneck was never the tool (corrected, verified figures)

Absorptive capacity: your bottleneck was never the choice of an AI tool. Deloitte's 2026 survey of more than 3,200 leaders found a telling gap. Companies feel ready for AI in the boardroom but not on the ground. Strategy is the dimension they rate best prepared, yet only about a fifth say their peop

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CRM 90 to 12: AI cannot fix dirty data

21 Jun 2026

CRM 90 to 12: AI cannot fix dirty data

In one of my corporate roles I was handed a tidy-sounding task: merge and map more than 90 Salesforce instances down to 12. The number we were aiming for was not one. It was 12. The single 360-degree view of the customer is the thing every CRM is sold on, yet even the ambitious version of success he

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Platform-agnosticism as a symptom of strategy

08 Jun 2026

Platform-agnosticism as a symptom of strategy

Most "AI adoption" right now is a Copilot licence and some prayers. It comes bundled with the M365 contract your company already has. An admin switches it on with a click, and hopefully someone on the team works out what to do with it. No strategy involved. This is not just a feeling. A new AWS-comm

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